Our Methods and Services
Research backed professional development to change the trajectory of healthcare careers, and amplify the impact of clinical expertise.
Our approach to non-technical skills is based in the understanding that they should not add complexity to clinical workloads, but instead, transform the interactions and work that is already occurring.
Compassion Mindset for Healthcare
A foundational mindset and skillset for healthcare at any level. CMH is adaptable to any team or clinic population.
As Oceania Compassionate Accountability Master Trainer, we also offer training for professionals to bring Compassionate Accountability capabilities into their own practice.
Process Communication Model
Master NASA-backed behavioural skills to maintain high performance under pressure.
PCM doesn't fix people: It gives already exceptional people the skills to see what is happening in the gap between them, and the competency to do something about it, while maintaining the highest standards.
Development that meets your CPD requirements.
Compassion Mindset for Healthcare and Process Communication Model workshops map to the Communication, Collaboration, Leadership, and Professionalism domains required across all 16 AMC-accredited Colleges in Australia and New Zealand — and are mapped to CAPE competencies, mandatory from January 2026.
Overview
A mindset and skillset to take on your healthcare journey.
The non-technical skills training gap results in clinicians leaving the outcomes of key interactions to chance. 700 provides the mindset and skillset training that research shows is integral to improving the outcomes of care, clinician career progression and wellbeing.
Our methods have been designed to help clinicians and teams translate their clinical excellence into outcomes and experiences that support your journey, patients, and team.
700's model is designed to support clinicians to establish an optimal trajectory, and stay on course as they translate new skills into outcomes.
You can watch Paul explain in the video below.
Bringing our services to your organisation
If you lead a department, a service or a health organisation, a lot of what keeps you up at night happens between people. Turnover. Complaints. Friction between clinical teams and administration. Stress leave. Supervision that doesn't build capability. Ensuring patient expectations and experiences mesh with the excellence of your service and people.
What it costs
Research in Australia and globally paints a familiar picture. Leaders and managers spend between 20% and 50% of their day managing conflict. Where leaders don't have the skills to build safety, capability and accountability, they spend 80% more time engaged with conflict.
Why bring your clinical teams into the room?
It doesn't stop with the leadership team. The same patterns run through your clinical teams: teams pulling in different directions, the patient who holds something back, errors and near misses that go unaddressed.
Research links 70 to 80% of medical errors to how clinicians work together, not to gaps in clinical knowledge.
When clinicians and the people who lead them train together, they end up with a shared language and the same expectations of each other. The skills show up on the ward and in the corridor as well as in the boardroom, and the gap between clinical teams and administration starts to close.
How we work with you:
-
In-house workshops, in person or remote, for groups of any size
-
Workshops structured to develop skills transfer in your organisation
-
Every workshop mapped to CPD requirements for all 16 AMC-accredited colleges, and to CAPE
-
One on one coaching
-
Train-the-trainer for larger programs, so the capability stays with you
-
Implementation support shaped to your service and strategy
Where to start
Most organisations start with a conversation about what they're seeing and where they want to be. We'll come back with options that fit your team, your rosters and your budget.
What we want for you, and why it matters.
Trusted Connection
Trusted connection establishes safety and trust for every person in healthcare.
Why it matters
Safety is fundamental to patient disclosure and adherence to treatment, team performance, risk management.
When clinicians establish Trusted Connection their clinical excellence is no longer questioned, it is requested.
New Capability
New Capability leaves others bigger, more competent after each interaction.
Why it matters
Growing new capabilities in patients and peers amplifies impact, allowing clinicians to focus on what is important, rather than creating dependency.
When clinicians build New Capability in others, their clinical excellence is deployed not simply through consent, but with active collaboration.
Therapeutic Journeys
Therapeutic Journeys are the result of consistently supporting Connection, Capability, and Responsibility for self and others.
Why it matters
Therapeutic Journeys for patients and clinicians realise the promise of clinical excellence for every person.
By creating and maintaining consistent experiences and behaviour, clinical teams experience the transformation from healthcare provider to clinical champion.
To access our research white paper, Communication as Care, contact us, or take the assessment, Healthcare's Hidden Variable.
Intellectual Property Acknowledgement
700 collaborates closely with our partners, and led the development of the Compassion Mindset for Healthcare workshop and materials with Next Element, USA.
700 Leadership Advisory Pty Ltd (Australia) is certified by Next Element Consulting, LLC (“NE”) to provide certain services relating to its Compassionate Accountability® methodology, the intellectual property rights to which are held by NE. The names Leading Out of Drama®, Compassionate Accountability®, The Compassion Mindset®, NEOS®, and Next Element® are registered trademarks in the United States and certain other jurisdictions and are used by express permission and this person, entity, or firm is otherwise not associated with, nor owned, in whole or part, or controlled or managed by NE.